How to truncate previous quoted replays in message body?

1. Goto Administration > Settings > Incoming emails and put truncation separator into Truncate emails after one of these lines

incoming.png

2. Goto Helpdesk project > Settings > Helpdesk templates and put truncation separator into Email header

template.png

After Redmine 3.4 and higher we recommend to use the following regular expression to truncate most popular email response headers

^.*\d{4}.*\d{1,2}:\d{2}.*[a-zA-Z0-9._%+-]+@[a-zA-Z0-9.-]+\.[a-zA-Z]{2,4}.*:$
^(--|____|Best regards|Sincerely,|Regards|Kind Regards|best wishes,|Thank you and kind regards,|Best wishes,|Best,|Many Thanks,|Cheers,|Thank you,|С уважением,).*$
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