What is the difference between envelope icon and green balloon icon?

• Illustrations
• Difference
• Video demonstration

Illustrations

Maybe you have noticed that sometimes on the top left corner of the ticket, there is an envelope near the email address.

But also there could be a green balloon as well.

Difference

So, the difference between the above icons is as described below:

• The envelope icon appears when the ticket is created via email.
• The green balloon icon comes when the ticket is created via the Helpdesk Widget.

Note: For more detailed description of the ways of creating Helpdesk tickets, please check this documentation article.

Video demonstration