Add the original email .eml file to the attachments selection
Please add the original incoming mail .eml-File to the attachments selection, so it can be used w...
RedmineUP Helpdesk module add option to change sender email address when sending e-mail Reply
As of now the Helpdesk plugin can only send mail from a predefined emailaddress in the settings. ...
Help Desk Plugin - Adding "spent time" in the macros
Hi, It would be nice to be able to add the "Spent Time" to the macros that can be used for automa...
Set a default email address for Cc or Bcc in Helpdesk plugin On review
Current version of Helpdesk plugin allow us to add email addresses to cc and bcc fields when we r...
Add OpenPGP Encryption for Redmine Helpdesk Plugin
I would like to propose the addition of OpenPGP encryption support to the Redmine Helpdesk plugin...
RedmineUP Helpdesk module add control over ticket history to be included in e-mail responses
It would be great if there was any control over the below variable within the email templates {%...
CRM Data Chart On review
Update the CRM Plugin such that it allows plotting the data related to the CRM issues.This will...
Helpdesk plugin: Add "To Address" condition to workflow automation rules to support custom handling of issues based on specific target mail address
We use Office 365 for our Exchange/Outlook communication, and we have tried to setup the Helpdesk...
Helpdesk plugin - Move or copy Notes
If customers send additional information about an issue by e-mail, this is assigned to a ticket a...
Helpdesk conversation and Notes in issue
Each issue has 4 tabs - History, Notes, Property Changes, Support DiscussionThe History tab con...