The Problem:¶

Currently, when creating an Email Rule in the Helpdesk plugin, there is no text field to provide a name, description, or contextual note for the rule. The interface only allows setting up the trigger, conditions, and actions.

In environments with multiple administrators, complex routing logic, or strict audit requirements, it becomes very difficult to track:

• Why a specific rule was created.
• Which internal ticket or process requested the rule.
• What the rule actually does at a quick glance (without opening it and reading through all conditions).

The Solution:¶

Please consider adding at least one simple text field (e.g., "Rule Name", "Description", or "Notes") to the Email Rule creation form. Ideally, this field should also be displayed as a column in the main Email Rules list.

---

This small addition would drastically improve the manageability, auditability, and transparency of rule management for all Helpdesk users. It would allow teams to manually link rules to source ticket IDs or leave brief explanations for their colleagues.