SLA Metrics & Reports
Track customer service department performance with SLA metrics: Avg. 1st response time, # of replies to close the ticket & ticket closing time.
Let clients rate your agent's answers by clicking on happy, neutral or sad emotikon added after reply. Then track satisfaction with reports.
Adjust all: reply templates, autoresponders, canned replies, message templates, design, or different info visibility for each project.
Widget with REST API
Allow your users and clients to create issues and send messages from any page. Get contextual insights with autopopulate funtionality.
We have - over 50000 issues and over 500 contacts in our redmine. I like that the plugins are covering other processes as well, not only the ones related to the development process, and they are enabling various implementations or integrations. Regarding the business needs, I think that RedmineCRM plugins are a good starting point.Marius Balteanu, Owner of Zitec
|Redmine||3.3 - 2.1|
|Ruby||1.8.7, 1.9.3, 2.0, 2.1, 2.2, 2.3|
|Database||SQLite, MySQL, PostgreSQL, SQL Server|
|OS||Linux, OS X, Windows|
|Browsers||Chrome, Safari, Internet Explorer and Firefox|