Redmine Helpdesk plugin

Transform Redmine into a full-featured support system to achieve customer success

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SLA Metrics & Reports

Track customer service department performance with SLA metrics: Avg. 1st response time, # of replies to close the ticket & ticket closing time.

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Satisfaction ratings

Let clients rate your agent's answers by clicking on happy, neutral or sad emotikon added after reply. Then track satisfaction with reports.

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Customizable Templates

Adjust all: reply templates, autoresponders, canned replies, message templates, design, or different info visibility for each project.

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Widget with REST API

Allow your users and clients to create issues and send messages from any page. Get contextual insights with autopopulate funtionality.

We have - over 50000 issues and over 500 contacts in our redmine. I like that the plugins are covering other processes as well, not only the ones related to the development process, and they are enabling various implementations or integrations. Regarding the business needs, I think that RedmineCRM plugins are a good starting point.

Marius Balteanu, Owner of Zitec

Features

Customer information

One of the most useful features is full integration with Redmine issues module and with CRM plugin. Looking at issue, you can see all customer information with tags, contact info and previous customer tickets. All related contacts can be used to add generate carbon copy list and send message also to them.

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Reply directly from the issue page

Now you can respond to the ticket right from the Issues view page with one click. The reply will use header and footer templates with macros that can include ticket ID or name and surname of the person who answered the message.

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Turn issues into tickets

Helpdesk plugin extends functionality of the Issues List, so that you can use filters to effotrlessly select all customer issues as well as a particular one. Plus, you can add new fields to Issues Table with customer information and last ticket message copy.

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Respond faster with autoresponders

You can create autoresponders for customer’s first message and easily custimoze it with templates and styles. That's not all - response header and footer can be modified using customer, ticket or user macros data.

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Helpdesk Widget with API

With Helpdesk Widget your employees & customers can send inquiries or set tickets from any page inside Redmine or external. What is more, you can customize fields you want to be displayed, as well as pre-populate them with a content. It includes the use of address of a page, status, product ID and more.

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Requirements

Redmine 3.3 - 2.1
Ruby 1.8.7, 1.9.3, 2.0, 2.1, 2.2, 2.3
Database SQLite, MySQL, PostgreSQL, SQL Server
OS Linux, OS X, Windows
Browsers Chrome, Safari, Internet Explorer and Firefox

Over 40 000 companies from 100 countries use RedmineUP plugins, themes and services

IKEA
Fujitsu
Apple Inc.
Deutsche Telekom
Airbus
NBC
Cisco
Toshiba Inc

Pricing

Best Seller

PRO Single-site

299

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PRO Multi-site

699

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OEM

Custom

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More features

POP3/IMAP protocols
Canned responses
Productivity metrics
Custom CSS for email templates
Embed widget with API
Reports with productivity metrics
Black and white list filtering
Satisfaction Ratings
Auto reply with customizable templates
Macros
Send and receive attachments
CC/BCC lists

Bundles and offers

CRM + Helpdesk

Plugins included

CRM and HelpDesk

399
You Save $99
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999
You Save $199
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CRM+Helpdesk+Invoices

Plugins included:

CRM, HelpDesk and Invoices

499
You Save $198
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1299
You Save $398
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Full plugins stack

Plugins included

All RedmineUP PRO plugins

999
You save $520
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1999
You save $1513
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What People Say About RedmineUP

Quote mathias

Modules are simple, easy to install, and what's more use and support is just awesome! We have been using the plugins from RedmineUP for last 4 years and we're very happy with the support and upgrades we are getting from you guys

Krunal Jariwala, CEO Xcellence-IT

Quote colin

We have - over 50.000 issues and over 500 contacts in our Redmine. I like that the plugins are covering other processes as well, not only the ones related to the development process, and they are enabling various implementations or integrations. Regarding the business needs, I think that RedmineUP plugins are a good starting point.

Marius Balteanu, Head of Quality Assurance & Partner Zitec

Quote chad

We have thousands of tasks or issues and your plugins are useful, professional and easy-useable. They meet all our needs. We are very fond of your support, and we are glad that your plugins are well documented and installation process is very easy.

Gaoming Wu, CEO Tecsoon