Currently, the Helpdesk plugin automatically ignores emails with headers like Auto-Submitted: auto-generated or other auto-reply headers to prevent looping of automatic messages.

It is described in the article: Auto-generated (auto-submitted) header loop problem

The proposed enhancement:¶

• Add an admin setting or field where a list of email addresses or domains can be specified as exceptions.
• When processing incoming emails, the plugin first checks this list. If an email comes from an address in the list, it is processed even if it contains auto-generated headers.
• This allows flexibility for external systems that generate auto-header emails but still need to be processed.

Benefits:¶

• No need to manually edit the plugin code, making updates and maintenance safer.
• Administrators gain control over which emails are processed through the interface.
• Reduces the risk of looping while allowing important auto-generated emails to be handled.