Help & Support

Helpdesk summarizing issues for a given customer if there is already an open issue

I have set up the Redmine UP Helpdesk plugin and I'm creating the issues via API. But I would lik...

1 answers
1377 views

No contacts from days from remineUP, are they still in business?

on 29th april 2021 i've sent an email to REDMINEUP, no answers.on 30th april 2021 've sent anot...

3 answers
1343 views

Reporter Plugin Liquid Pulling Formatted Content

Hello, I am new to Liquid and am using it in the context of the RedmineUp Reporter Plugin. I a...

2 answers
1211 views

Check Pivot Table page makes RedmineUP product plugin error only the new version 2-1-3

Rendering plugins/redmine_pivot_table/app/views/pivottables/index.html.erb within layouts/base ...

1 answers
1206 views

Is it possible to limit the list of public tickets?

Is it possible to limit the list of past public tickets from 0 to whatever?

2 answers
1123 views

Problem with Gem redmine_crm 0.0.62 after upgrade to Redmine 5.0.7

Updated redmine to the 5.0.7 version and follwed the steps at https://redmine.org/projects/redmin...

2 answers
1108 views

In Redmine Q&A plugin (PRO version), when I try to create a new question, I get an internal error.

The production.log when the error occurs is as follows Processing by QuestionsController#creat...

1 answers
1101 views

Attachments auto upload to drive?

We use RedmineUp in an inbound call-centre environment and have a dedicated email address to whic...

1 answers
1013 views

Plugin redmine favorite project was not found.

Hi, I am trying to install plugins for Redmine version 4.1.1.stable, but getting error message...

1 answers
968 views

upgrade current installation

Hello,Is there a procedure to upgrade an existing installation ?thank you !

1 answers
956 views

Checklist Plugin: Add possibility to use checklist template when creating issues via API

It would be nice to not only be able to add checklist items when creating an issue via the API, b...

734 views

Make search among issues of closed/archived projects

If the project is closed and archived then it's issues are not in the set for search.It is the ...

727 views

Helpdesk plugin - Expand capture of multiple TO addresses with incoming issue email requests

Expand the capture of additional “TO” names from incoming support request emails so they can be ...

697 views

It should be possible to create a custom field of type "Order".

As a PM I want to link issues with specific orders we receive. For that purpose I would need to c...

666 views

Dependencies problem with several redmineup plugins

Hi. I have a docker installation of redmine with several redmineup (light) plugins, and when I...

1 answers
652 views

Turn off email notifications directed to Groups I'm a part of

Would love to have an option to turn off email notifications for updates on Issues where a group ...

651 views

New permissions to edit and view price field in Products plugin

We need to hide the price attribute of a product for cetrain roles. It would be helful to also be...

646 views

Add Reporting/Export Feature for Budget Plug-in Data

We are using the Budgets plug-in and would like to be able to export the data shown on the Projec...

634 views

Set a default email address for Cc or Bcc in Helpdesk plugin On review

Current version of Helpdesk plugin allow us to add email addresses to cc and bcc fields when we r...

633 views

Add WebDAV support/functionality to drive plugin In progress

It would be great, if you could develop WebDAV functionality for drive plugin. Or, as an alter...

580 views

Add "Teams" field to contacts

Similar to the "Skype" field. Also with an button to start a teams call directly.Team calls can...

576 views

Add more Helpdesk reports

Currently there is only a report for "First response time" and "Busiest time of day". (https://ww...

574 views

Ticket Source

When you create a new ticket in Redmine, the source will always be E-mail. We would love for ther...

525 views

[CRM plugin] Notes formatting options Planned

To whom it may concern, I would like to make a request to add additional feature to CRM plugin...

crm
506 views

Reports shoudl work for projects and project lists too

Reports have to be able to generate not only for the issues and issue lists but for projects and ...

485 views
(76-100/296) Per page: 25, 50, 100, 500