Zitec, the leading provider in the Romanian IT market, shares its case study about how RedmineUP products turned their Redmine into more than an issue-tracking system. .

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Zitec, the leading provider of the IT market in Romania, specializes in developing customized business solutions, services, and products as well as online marketing services. With a turnover of € 4 million and about 40% of revenue from projects developed for partners in the U.S., Canada, UK, Germany, Switzerland, Italy, and the Netherlands, Zitec’s success is also confirmed by references received from top Romanian customers, such as PayU, Flanco, Amadeus, Depanero, Vector Watch, and Network One Distribution,

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Zitec is one of the few Romanian companies certified by Microsoft ISV Gold, Microsoft Cloud Gold, Amazon AWS Technology Partner, and Google Partner. Their team also have the biggest number of certified specialists for Zend (the PHP Company) in Romania.

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Their team started using Redmine for their development process back in 2014. Initially, it was used to lead and control software projects: organization, sprints, tracking bugs, and tickets. In time they managed more processes in Redmine and upgraded it with additional plugins.

Marius Balteanu, Chief Information Officer & Partner at Zitec, discovered RedmineUP plugins in the Redmine.org marketplace when he was looking for plugins to handle additional processes apart from the development.

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“We’ve taken up plugins and even customized some of them so that we are now using Redmine for all our main projects aside from software development, such as operations, acquisitions, or recruiting.” — says Marius.

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“At first, we tested the Light versions. They matched our needs, so we chose the full pro version. Since then we’ve been mainly using plugins, such as Agile, People, CRM, HelpDesk, and Checklists,” says Marius.

marius-balteanu-mis.jpg Marius Balteanu, CIO We like that the plugins are covering other processes as well, not just the ones related to the development process, and they are enabling various implementations or integrations.

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First, the Agile plugin with all the features is used for the projects and sprint planning.

The HelpDesk is implemented to handle internal and external support. The biggest benefit is to offer their clients support even if they don’t have a user registered in Redmine or don’t know the system. It is also used to track, organize, and prioritize issues e-mailed to designated email boxes, known as entry points, by team members. To keep an overview of the tickets, support specialists uses a custom Agile board.

The CRM plugin is used not only to manage external contacts but also in the recruitment process for managing a database of candidates.

“The People plugin does an excellent job for us with team members’ data and even we built a resource allocation system for our team on top of it.” adds Marius.

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marius-balteanu-mis.jpg Marius Balteanu, CIO Zitec benefits greatly from your products, and they turned our Redmine into more than an issue-tracking system.
We appreciate the way the support team handles our questions every time we’ve contacted them.
You do a great job. The Zitec team confirms that