Explore service capabilities
- Kanban Board
- SLA Metrics & Reports
- Team Management
- Focus on your customers
- Invoicing
Kanban boards help in acquiring a better understanding of the support process, as the data is presented in actionable cards sorted into meaningful columns
Track team performance with SLA metrics: average first response time, # of replies to close the ticket, and ticket closing time. Track satisfaction with reports
Manage employees with People module. Create their profiles wirh avatars, assign to roles, group them in teams and departments, add holidays, use popup reminders
CRM plugin let you add profiles for clients and companies. Manage sales opportunities with pipelne and workflow. Add notes with files, contacts to issues
Use multiple currencies and 19 languages. Bill time entries, customize invoice design and send it as email or PDF. Track payments, accounts operations and have control over every dollar.
A word from a happy client
— Sindy Lee, Head of Customer support at SQL VIEW Read our case study with SQL VIEWSQL VIEW is a software company offering systems for Document and Record Management as well as Facility Management in Singaporean IT market. At the beginning of 2018 they had two goals: find a tool that would make their customer support more effective and help their IT team, by taking workload from them
What you can do with RedmineUP
Every incoming email automatically turns into a ticket with its own assignee and status.
No more digging through shared inboxes or wondering who is handling what. Every ticket has clear ownership and an up to date status, so nothing falls through the cracks and customers get faster, more reliable responses.
Reply to any ticket right from the Issues page in one click.
Fewer clicks, faster replies, and every message stays consistent with your team's tone and branding. Agents spend less time formatting emails and more time actually solving problems, which shortens response times across the board.
Access every contact's profile and their entire interaction history.
Agents get the full picture instantly: who the customer is, what they have asked before, and how earlier issues were resolved. That means customers never have to repeat themselves, and every conversation feels personal instead of starting from scratch.
Helpdesk metrics are always within reach; track your team's progress at a glance.
Spot bottlenecks before your customers do, and keep the whole team accountable with clear, visible numbers. Track response times, resolution rates, and workload across agents to see exactly where support is thriving and where it needs attention.
Start your FREE trial!
No credit card required. Start in a minute and test all our features for 15 days.
Most helpdesk tools charge per agent. We don't.
For a team of 10 support agents, here's what a month costs:
Zendesk
$650/mo
Suite Team plan
$65 per agent/month × 10 agents
- Cost grows with every hire
- No built-in dev/issue tracker
- AI & automation gated to higher tiers
Freshdesk
$550/mo
Pro plan
$55 per agent/month × 10 agents
- Cost grows with every hire
- No built-in dev/issue tracker
- Advanced features gated to higher tiers
RedmineUP Cloud
$69/mo
Small plan — flat price
up to 25 team members included
- Flat price, no per-agent fees as you grow
- Dev tracker included — no second tool
- Free data migration and support
And it's the same system your developers already use: a ticket becomes a dev task with one click, no second tool to maintain.
CTO loves service by RedmineUP
— Max Devaine, IT Supervisor Read our case study with MetransWe have many support email addresses based on a department (IT, SAP, Invoice dep. etc.). All emails are delivered in to one mailbox where is filter to sort (based on recipient address) this emails in to specific folders/subfolders
Over 150 000 companies from 120 countries use RedmineUP plugins, themes and services
What Our Customers Achieve with RedmineUP
"Helpdesk and Agile created real synergy between our support and PM teams. It completely streamlined our operations."
SQL VIEW 🇸🇬
Projects are now completed 15% faster on average.
IT Supervisor at Crevier 🇨🇦
"We have significantly reduced the duration of our weekly teams meetings. Less time spent maintaining tedious projects."
Senior DevOps, DomData 🇵🇱
"We have seen faster task completion, fewer errors, and better overall organization. Saved time significantly."
System Administrator 🇩🇪
We accelerated adoption by 30% — productive in weeks, not months
Team Leader at Eau de Web 🇷🇴
"We needed a solution with expertise in Redmine upgrades and plugin integration."
CTO at SWS Automatisering 🇵🇱
Build for customer support teams!
Try RedmineUP Helpdesk for free. No credit card required.