What does the plugin license include?
All plugin purchases have license, which allow you to update the plugin and receive technical support. Each license is valid for one year from the date of the purchase.
Are the licenses valid for a lifetime?
No, each license is valid for one year from the date of your purchase. You will receive an e-mail notification before the end of the period, to remind you about the renewal.
How can I install plugins?
You can find installation and setup documentation in the Help & Support section. We also provide paid services of Redmine and plugin instalation and configuration. If you encouter any difficutlties or questions you can also contact our customer support for assistance with installation.
What is the "number of sites"?
The "number of sites" limit - is simply a number of "production server" installations.
You can still have multiple "testing" installations - for evaluating and testing purposes. For instance, your developers can install the plugin onto their local machines without any limits. But only one "production" installation is allowed with "single-site" license.
The "multi-site" license allows an unlimited number of installations within one company. For every additional company, you have to purchase a separate license, despite the number of sites you're allowed to use with your current license.
What happens when my license expires?
The product will continue to work after your license expires. You can continue using the product for as long as you need, but you will not receive support and updates for the product any longer.
How can I download updates?
To download updates, go to email with purchase confirmation, and there click on the link, that leads you to the to License manager, under your profile. You can request to receive an e-mail reminder with the link to the License manager. Use the e-mail given during the purchase of the plugin.
How can I pay?
We accept Visa, MasterCard, American Express, Discover cards and more than 30 other payment methods.
How secure is my payment info?
All payments are securely processed by Avangate, one of the online payment industry leaders. Your card information never even touches our servers.
What about students/non-profits/open source projects?
We provide discounts for qualifying users. Just send us an email.