SLA Metrics & Reports
Track customer service department performance with SLA metrics: average first response time, # of replies to close the ticket, and ticket closing time.
Let clients rate your agent’s answers by clicking on happy, neutral, or sad emotikons added after replying. Then track satisfaction with reports.
Adjust all: reply templates, autoresponders, canned replies, message templates, design, or different information visibility for each project.
Widget with REST API
Allow your users and clients to create issues and send messages from any page. Get contextual insights with autopopulate funtionality.
We have - over 50000 issues and over 500 contacts in our Redmine. I like that the plugins are covering other processes as well, not only the ones related to the development process, and they are enabling various implementations or integrations. Regarding the business needs, I think that RedmineUP plugins are a good starting point.Marius Balteanu, Owner of Zitec
|Redmine||3.4 - 2.1|
|Ruby||1.8.7, 1.9.3, 2.0, 2.1, 2.2, 2.3, 2.4|
|Database||SQLite, MySQL, PostgreSQL, SQL Server|
|OS||Linux, OS X, Windows|
|Browsers||Chrome, Safari, Internet Explorer and Firefox|