Redmine Helpdesk plugin

Transform Redmine into a full-featured support system to achieve customer success.

Order now
SLA Metrics & Reports

Track customer service department performance with SLA metrics: average first response time, # of replies to close the ticket, and ticket closing time.

Satisfaction ratings

Let clients rate your agent’s answers by clicking on happy, neutral, or sad emotikons added after replying. Then track satisfaction with reports.

Customizable Templates

Adjust all: reply templates, autoresponders, canned replies, message templates, design, or different information visibility for each project.

Widget with REST API

Allow your users and clients to create issues and send messages from any page. Get contextual insights with autopopulate funtionality.

We have - over 50000 issues and over 500 contacts in our Redmine. I like that the plugins are covering other processes as well, not only the ones related to the development process, and they are enabling various implementations or integrations. Regarding the business needs, I think that RedmineUP plugins are a good starting point.

Marius Balteanu, Owner of Zitec


Customer information

Helpdesk is fully integrated with the Redmine Issues module and CRM plugin. Looking at an issue, you can see all customer information with tags, contact information, and previous customer tickets. All related contacts can be used to generate a CC list so you can send messages to them as well.


Reply directly from the Issues page

Respond to the ticket right from the Issues view page with one click. The reply will use header and footer templates with macros that can include the ticket ID or name and surname of the person who answered the message.


Turn issues into tickets

The Helpdesk plugin extends functionality of the Issues List so that you can use filters to effortlessly select all customer issues as well as a particular one. Plus, you can add new fields to the Issues Table with customer information and last ticket message copy.


Respond faster with autoresponders

You can create autoresponders for a customer’s first message and easily custimoze it with templates and styles, but that's not all. The response header and footer can be modified using customer, ticket, or user macros data.


Helpdesk Widget with API

With the Helpdesk Widget, your employees and customers can send inquiries or set tickets from any page inside or outside Redmine. You can also customize fields you want to be displayed as well as prepopulate them with content. It includes using the address of a page, status, product ID, and more.



Redmine 3.4 - 2.1
Ruby 1.8.7, 1.9.3, 2.0, 2.1, 2.2, 2.3, 2.4
Database SQLite, MySQL, PostgreSQL, SQL Server
OS Linux, OS X, Windows
Browsers Chrome, Safari, Internet Explorer and Firefox

Over 50 000 companies from 100 countries use RedmineUP plugins, themes and services

Apple Inc.
Schneider Electic
Deutsche Telekom
Compal Electronics


Best Seller

PRO Single-site


Order now

PRO Multi-site


Order now



Contact us

More features:

POP3/IMAP protocols
Canned responses
Productivity metrics
Custom CSS for email templates
Embeded widget with API
Reports with productivity metrics
Black-and-white list filtering
Satisfaction ratings
Auto reply with customizable templates
Send and receive attachments
CC/BCC lists

Bundles and offers

CRM + Helpdesk

Plugins included

CRM and HelpDesk

You Save $99
Order now
You Save $199
Order now


Plugins included:

CRM, HelpDesk and Invoices

You Save $198
Order now
You Save $398
Order now

Full plugins stack

Plugins included

All RedmineUP PRO plugins

You save $520
Order now
You save $1513
Order now

What People Say About RedmineUP

Quote mathias

Modules are simple, easy to install, and what's more use and support is just awesome! We have been using the plugins from RedmineUP for last 4 years and we're very happy with the support and upgrades we are getting from you guys

Krunal Jariwala, CEO Xcellence-IT

Quote chad

We have thousands of tasks or issues and your plugins are useful, professional and easy-useable. They meet all our needs. We are very fond of your support, and we are glad that your plugins are well documented and installation process is very easy.

Gaoming Wu, CEO Tecsoon

Quote chad

In we use Redmine fo projects portfolio management and system maintenance. We use several RedmineUP's plugins: Agile, Helpdesk, People. I am very pleased with their functionality and the transparency of the user interface.

Adam Rataj, Director of Software Development Department