Recent aricles

Smart automation rules
Automatic processing rules can change ticket attributes if certain conditions are met. For exampl...
Zenedit plugin features
Zendesk offers the following features:
Creating and managing reports
To create a report for a single issue, either right-click it from within a list and select Report...
Settings for Reporter plugin
To access the plugin's general settings, go to Administration > Plugins, find Reporter plugin ...
General settings
Administrators can access various global level application settings found at Administration ->...
Sections
Help & Support data is organised in sections. You can have an arbitrary amount thereof, howev...
Enumerations
Enumerations refer to the lists of types for three basic sections of project logging: activities,...