Helpdesk plugin documentation

RedmineUP Getting startedGetting started

General settings for Helpdesk plugin Setting up mail fetching Project settings for Helpdesk plugin

RedmineUP installationInstallation

Installing Helpdesk plugin on Linux

FAQFAQ

How to use different e-mail address as "From address" How to fix issues with SSL certificate? How to set up helpdesk widget on Wordpress? How can my customers see their tickets without registration How to add CCs to an issue (if they were not added as CCs in initial e-mail). How to create a ticket manually How to set up outgoing mail settings and send an answer to a customer's ticket? How to receive emails? How to setup single e-mail address for all / several projects How to truncate previous quoted replays in message body? How to answer to emails in helpdesk plugin

Using Helpdesk plugin

Access management Automate the creation of tickets in Windows server Autoreplies Canned responses CC and BCC Charts and reports Clients portal Issue filters Forwarding Helpdesk widget Junk mail Macros Original messages Personalized email replies Productivity metrics Respond to email notifications Satisfaction votes Send note by default Templates Helpdesk tickets autoclose feature Time reports

Troubleshooting

I’ve installed Helpdesk and my Redmine is crashed Helpdesk doesn't send emails through public mail service (Gmail, Yahoo, Yandex) Messages are fetching but tickets are not created

Developers API

REST API Create ticket REST API Send reply REST API Helpdesk Widget

Last update (Sep 17, 2018, Version: 3.0.10)

  • Supported Redmine versions: 4.0 - 2.6
  • Added Customer satisfaction report new
  • Added Privacy policy checkbox for Widget new
  • Redmine 4 support
  • Added sidebar async contact loading
  • Added allow override for receive rake task
  • Added permission check for Reports menu
  • Added References header field handling
  • Widget UI bug fixes
  • Added field Tickets count to contacts list new
  • Replaced tagit with select2
  • Changed author searching logic for widget ticket
  • Fixed ticket column for export from issues table
  • Fixed emails with inline image only
  • Fixed ticket autoclose bug
  • Fixed Time to reaction calculation bug
  • Fixed Number of tickets filter for contacts
  • Fixed handling tickets without description
  • Fixed subject encoding bug
  • Fixed ticket creating from contact context menu
  • Catalan translation (Luis Blasco)
  • Spanish locale update (Luis Blasco)
All updates