Helpdesk plugin documentation

RedmineUP Getting startedGetting started

General settings for Helpdesk plugin Setting up mail fetching Project settings for Helpdesk plugin

RedmineUP installationInstallation

Installing Helpdesk plugin on Linux

FAQFAQ

How to use different e-mail address as "From address" How to set up helpdesk widget on Wordpress How can my customers see their tickets without registration How to add CCs to an issue (if they were not added as CCs in initial e-mail). How to create a ticket manually How to setup single e-mail address for all / several projects How to truncate previous quoted replays in message body?

Using Helpdesk plugin

Access management Automate the creation of tickets in Windows server Autoreplies Canned responses CC and BCC Charts and reports Clients portal Issue filters Forwarding Helpdesk widget Junk mail Macros Original messages Personalized email replies Productivity metrics Respond to email notifications Satisfaction votes Send note by default Templates Helpdesk tickets autoclose feature Time reports

Troubleshooting

I’ve installed Helpdesk and my Redmine is crashed Helpdesk doesn't send emails through public mail service (Gmail, Yahoo, Yandex) Messages are fetching but tickets are not created

Developers API

REST API Create ticket REST API Send reply REST API Helpdesk Widget

Last update (Aug 17, 2017, Version: 3.0.9)

  • Supported Redmine versions: 3.4 - 2.3
  • Added Reply button new
  • New public ticket stytes
  • Custom fields hidded for public tickets
  • Junk mail link hidden
  • Fixed settings saving bug
  • Fixed my page context menu bug
  • Fixed email emoji problem
All updates