Helpdesk plugin documentation

RedmineUP Getting startedGetting started

General settings for Helpdesk plugin Setting up mail fetching Project settings for Helpdesk plugin

RedmineUP installationInstallation

Installing Helpdesk plugin on Linux

FAQFAQ

How to use different e-mail address as "From address" How to fix issues with SSL certificate? How to set up helpdesk widget on Wordpress? How can my customers see their tickets without registration How to add CCs to an issue (if they were not added as CCs in initial e-mail). How to create a ticket manually How to set up outgoing mail settings and send an answer to a customer's ticket? How to receive emails? How to setup single e-mail address for all / several projects How to truncate previous quoted replays in message body? How to answer to emails in helpdesk plugin

Using Helpdesk plugin

Access management Automate the creation of tickets in Windows server Autoreplies Canned responses CC and BCC Charts and reports Clients portal Issue filters Forwarding Helpdesk widget Junk mail Macros Original messages Personalized email replies Productivity metrics Respond to email notifications Smart automation rules Satisfaction votes Send note by default Templates Helpdesk tickets autoclose feature Time reports

Troubleshooting

I’ve installed Helpdesk and my Redmine is crashed Helpdesk doesn't send emails through public mail service (Gmail, Yahoo, Yandex) Messages are fetching but tickets are not created

Developers API

REST API Create ticket REST API Send reply REST API Helpdesk Widget

Last update (Mar 19, 2020, Version: 4.1.7)

  • Supported Redmine versions: 4.1 - 2.6
  • Added setting for read message pixel
  • Disabled adding CC emails to contacts
  • Fixed CC field filling bug
  • Fixed private notes access in ticket.history macro
  • Fixed mine type bug
  • Fixed send to checkbox apply for collision issues
  • Fixed mail fetcher error
  • Fixed assignee typo bug
All updates