Helpdesk plugin documentation
Getting started 
Installation
Installing Helpdesk plugin on Linux
FAQ
How to use different e-mail address as "From address"
How to fix issues with SSL certificate?
How to set up helpdesk widget on Wordpress?
How can my customers see their tickets without registration
How to add CCs to an issue (if they were not added as CCs in initial e-mail).
How to create a ticket manually
How to set up outgoing mail settings and send an answer to a customer's ticket?
How to receive emails?
How to setup single e-mail address for all / several projects
How to truncate previous quoted replays in message body?
How to answer to emails in helpdesk plugin
Using Helpdesk plugin
Access management
Automate the creation of tickets in Windows server
Autoreplies
Canned responses
CC and BCC
Charts and reports
Clients portal
Issue filters
Forwarding
Helpdesk widget
Junk mail
Macros
Original messages
Personalized email replies
Productivity metrics
Respond to email notifications
Smart automation rules
Satisfaction votes
Send note by default
Templates
Helpdesk tickets autoclose feature
Time reports
Troubleshooting
Developers API
Last update (Nov 04, 2020, Version: 4.1.11)
- Supported Redmine versions: 4.1 - 2.6
- Added send_as to REST API
- Added list and enumeration custom fields to a widget
- German translation update
- Disabled deal and contact custom fields for a widget
- Hide canned responses for not tickets
- Fixed zero ticket lifetime bug
- Fixed bug with multiple send note
- Fixed email case insensitive bug
- Fixed my page display bug
- Fixed Helpdesk rules reordering bug
- Fixed tags action apply bug
- Fixed multiproject bug on ticket create via API
- Fixed blank contact error