Redmine users relations

First of all, contact is not the same as a Redmine user. Contacts are more like anonymous users. If a contact sends an e-mail, the author of such ticket will be anonymous, because there is no such user in Redmine.

However, if there is a user in Redmine with the same e-mail address as the existing contact, these two will be linked to each other. In such a case, you will notice a link to the user's profile on the right sidebar called User with the link.

You can find more about contacts in this article.

Was this article helpful? Yes  No
107 from 139 found this helpful