top_banner.png

Treat without the trick!

Be brave and face your Redmine fears Horribly awesome discounts wait for you!

Halloween special offer has begun!

Installing on Redmine Bitnami stack

Linux Redmine Bitnami Stack

Note: Please note that before installing the Helpdesk, you have to install the Contacts (CRM) plugin first because it is required for Helpdesk to be able to work. You can use a Free (Light) version, which would be enough for the proper functioning of this plugin.

1. Go to plugins folder

$ cd /opt/redmine-[version]/apps/redmine/htdocs/plugins

2. Copy plugin there

3. Unarchive plugin

$ unzip redmine_contacts_helpdesk-[version]-pro.zip

4. Run use_redmine script

$ cd ../../../ (the core Redmine folder)
$ ./use_redmine
$ cd apps/redmine/htdocs

5. Install required gems

To avoid gem freezing during installation use option --no-deployment

$ bundle install --without development test --no-deployment

6. Migrate database

$ bundle exec rake redmine:plugins NAME=redmine_contacts_helpdesk RAILS_ENV=production

7. Restart Redmine application

$ sudo /opt/redmine-[version]/ctlscript.sh restart
Was this article helpful? Yes  No
7 from 19 found this helpful