Access management

• Video demonstration

Like for any other plugin, in order to modify permissions for Helpdesk, you should go to Administration -> Roles and permissions. Click on a role you would like to modify, and then scroll down to the Helpdesk plugin. Check-in/check-out appropriate fields.

As you see above, you can allow certain roles to manage:

• View helpdesk tickets
• View reports
• Send a response to the contact
• Edit helpdesk settings
• Edit ticket info
• Manage public canned responses
• Manage canned responses

Video demonstration