What is the difference between envelope icon and green balloon icon?
Maybe you have noticed that sometimes on the top left corner of the ticket, there is an envelope near the email address.
But also there could be a green balloon as well.
- The envelope icon appears when the ticket is created via email.
- The green balloon icon comes when the ticket is created via the Helpdesk Widget.
Note: For more detailed description of the ways of creating Helpdesk tickets, please check this documentation article.