Helpdesk plugin has global settings available in admin area only (Administration > Helpdesk > General) and affected to all projects with active Helpdesk module
|From address|| what recipients will see as a source of Helpdesk e-mails. May contain a name -
Please note: this e-mail should be the same as the account used for dispatching e-mails. If you want to have it different please check that your e-mail server allows fake e-mail addresses in FROM field. Otherwise, the actual source e-mail will be added to FROM field automatically.
|Save CC as contacts||all emails from CC will be parsed as new contacts and add to ticket|
|Send a note by default||Send note checkbox will be checked by default in all helpdesk tickets. In addition, this setting will be affected by sending responses to notifications directly to helpdesk contact. Learn more|
|Add the first email as contact note||first incoming message from the conversation will be added as a contact note|
|Assign contact user||if email sending contact has assignee, the ticket will be assigned to that user|
|Create private tickets||all incoming tickets will be marked as private issues|