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Installing Helpdesk plugin on Linux

Our plugins are easy to install and do not change Redmine database data, but we recommend a full backup before installation. What is commonly done is just copy the unarchived plugin to your redmine/plugins/ folder. Some plugins, however, may require specific Ruby gems or/and database tables.

Below you will find common steps for any plugin installation (all commands should be executed from the Redmine app root folder ex. /var/www/redmine; that folder contains config.ru file)

Install CRM plugin

Note: Proper work of this plugin required installed CRM Plugin additionally. If you do not have the CRM plugin installed, please get it here. You can use a Free - Light version, which would be enough for a proper functioning of this plugin. To install CRM plugin please follow this guide: CRM plugin installation on Linux

Go to Redmine's root folder

cd /var/www/redmine

Copy and unarchive plugin

cp redmine_contacts_helpdesk-x_x_x-pro.zip plugins/
cd plugins
unzip redmine_contacts_helpdesk-x_x_x-pro.zip

Install required gems

cd /var/www/redmine
bundle install --without development test --no-deployment

Migrate plugin's tables

bundle exec rake redmine:plugins NAME=redmine_contacts_helpdesk RAILS_ENV=production

Restart Redmine app

For the Phusion Passenger just touch the restart.txt file

touch tmp/restart.txt

Video demonstration

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Using Helpdesk

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