Installing Helpdesk plugin on Bitnami Redmine virtual image (.ova)

Start your virtual machine

Firstly, we start our virtual machine via the Start button.

Note: Please keep in mind that in our example we use the VirtualBox, however you could choose any other similar software.

start_bitnami_redmine.png

Then, please use your credentials to log in to your Redmine back-end.

bitnami_logged_in.png

Afterward, follow these steps.

Install CRM plugin

Note: Proper work of this plugin required installed CRM Plugin additionally. If you do not have the CRM plugin installed, please get it here. You can use a Free - Light version, which would be enough for a proper functioning of this plugin. To install CRM plugin please follow this guide: CRM plugin installation on Linux

Go to Redmine's root folder

cd /opt/bitnami/redmine

core_redmine_folder.png

Copy the plugin archive in the root Redmine folder

In our case, we are using the File manager option for sharing files between the host machine (your computer) and the guest machine (your virtual Bitnami Redmine). It is located in the started Bitnami Redmine window top Machine menu, then File manager.

file_manager.png

Here, you need to log-in into your guest machine (on the right). The host machine is automatically appearing as available (the file system on the left).

So, once you log-in, then navigate your host machine to the directory where your plugin is located and then copy it with the blue arrow in the middle of the screen to the /opt/bitnami/redmine directory on the right.

file_manager_view_move_plugin.png

Then in your command line execute commands:

cp redmine_contacts_helpdesk-x_x_x-pro.zip plugins/
cd plugins
unzip redmine_contacts_helpdesk-x_x_x-pro.zip

Install required gems

Now you have to return to the core Redmine folder for the next steps.
cd /opt/bitnami/redmine
bundle install --without development test --no-deployment

bundle_installed.png

Migrate plugin's tables

bundle exec rake redmine:plugins NAME=redmine_contacts_helpdesk RAILS_ENV=production

Restart Bitnami Redmine app

sudo /opt/bitnami/ctlscript.sh restart

Video demonstration

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