Embedded image in a ticket reply

The following guide will show you how to add an image that will be embedded while replying to a client in the Helpdesk ticket.

Note: Please keep in mind that this option is about outgoing emails from Helpdesk and not incoming.

Firstly, click on the Reply button of the Helpdesk ticket, so the window for writing a message will show up. Then, click on this button here.

image_button.png

When you click on the button, then two exclamation marks will appear.

exclamation_marks_image.png

Please insert the link of the image between the two exclamation marks, so it would look like this.

Note: Please note that the link has to be publically available. Otherwise, the image will not appear on the client's end (on his/her email).

link_inserted_between_exclamation_marks.png

To check how it will look like, please press the preview button.

preview_the_image.png

When you send the reply to the client, the image will still be embedded in the ticket itself.

answer_sent_image_is_showing.png

And then the client also successfully receives the message with the embedded image.

client_image_mail.png

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