REST API Send reply

POST /helpdesk/email_note.xml

Send email reply to exited Helpdesk ticket

Parameters:

Parameter Type Description
message[issue_id] integer ticket id
message[status_id] integer set ticket status to status_id after successful sent
message[content] string email message content

Example:

POST /helpdesk/email_note.xml
<?xml version="1.0"?>
<message>
  <issue_id>1</issue_id>
  <status_id>2</status_id>
  <content>New replay to ticket</content>
</message>
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