Forwarding

It it possible for IMAP protocol to forward messages to different folders (after they have are fetched) depending on their final status. You should provide a correct path to folder:

  • imap folder - default path
  • move on success - path to folder where you want to move successfully fetched messages (if there were no errors, if contact was created/found and new issue/comment from message is added to Redmine - message will be moved to success folder)
  • move on failure - path to folder where you want to move failed messages

In order to set it, go to project settings, Helpdesk tab. You will find Mail server settings on the right.

imap.png

  • Google account: to find correct path, just hover the coursor over folder name and copy the last words, e.g. "/inbox"
  • Yandex account: e.g. INBOX|Helpdesk_error, INBOX|Helpdesk_succes
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