Helpdesk tickets autoclose feature

Tickets autoclose is a newly added feature to the Helpdesk plugin.

Settings

To set autoclose as Redmine administrator, go to Helpdesk plugin General settings (or find Helpdesk in the Plugins list, and select Configure). To activate the feature, set autoclose deadline.

autoclose_helpdesk1.png

After that, you will be able to set status change for autoclosed tickets:

autoclose_helpdesk2.png

Autoclose template

If you would like the client to be notified via autoclose message, then please go to Project - Settings - Helpdesk template - Autoclose template section.

auto_close_template.png

The same setting could be applied also globally (for all projects) in - Administration - Helpdesk - Helpdesk template.

Note: Please keep in mind that the projects settings override the global settings.

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