Incorrect string value error

Sometimes, it happens that while receiving new tickets in the Helpdesk plugin, some of them cause Redmine error with the following message:

dispatch error Mysql2::Error: Incorrect string value: '\xE2\x80\x8B\xE2\x80\x8B...'

Usually, such errors mean that:

1. Your DB encoding is not completely changed to UTF-8.

2. Try to use utf8mb4. It makes it possible to store more bytes symbols.

Was this article helpful? Yes  No
18 from 48 found this helpful