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All plugins (18)
agile_white_bg.png
agile

Editable drag & drop Scrum and Kanban boards and Agile charts

helpdesk_white_bg.png
helpdesk

Management of Support tickets inside Issues

crm_white_bg.png
crm

Contacts, accounts and deals management inside projects

checklists_white_bg.png
checklists

Simple, yet powerful checklists for issues

invoices_white_bg.png
invoices

Managing invoices, expenses, and time billing

people_white_bg.png
people

User list with departments, tags, notifications, and birthdays

Themes Pricing Help & Support
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  • Help & Support Сenter
  • Redmine Help & Support

Redmine Help & Support

Please select one of the following pages:

First Login to Redmine

Administration Page

My Page - User page

Set Redmine Users

Set User Groups

Set User Email Notifications

Set Issue Trackers

Set Tracker Workflow

Set Issue Tracking Options

Set Issue statuses

Set Project Defaults

Manage Projects

Create Projects

Edit Projects

Create Issues

Edit Issues - Issue page

Issues List

Manage Issue Categories

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1373 from 1402 found this helpful

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  • viewings.ip column too short for IPv6 addresses

Developers API

  • REST API Agile Sprint
  • REST API Agile data
  • REST API Budgets
  • REST API CMS Pages
  • REST API CMS Parts
  • REST API Checklists
  • REST API Contact tags
  • REST API Contacts
  • REST API Create a contact related with issue
  • REST API Create note for contact with attachment
  • REST API Create ticket
  • REST API Deal categories
  • REST API Deal statuses
  • REST API Deals
  • REST API Expenses
  • REST API Get Ticket Data
  • REST API Helpdesk Widget
  • REST API Invoices
  • REST API Products
  • REST API Resources
  • REST API Retrieve issues related to a specific contact
  • REST API Send reply

FAQ

  • How to connect your LinkedIn to a Person?
  • Common Questions
  • Difference Between Bookings, Issues, and Time Entries
  • Error 500 if there is a single quote in the subject of a message
  • How can I create a report which includes all notes from the main issue and its sub-issues?
  • How can my customers see their tickets without registration?
  • How is the Profit section computed?
  • How to add CCs to an issue (if they were not added as CCs in initial e-mail)?
  • How to add Facebook, LinkedIn and other additional fields to a person?
  • How to add a new column to the board?
  • How to add an avatar to a person?
  • How to add an image in a custom invoice template?
  • How to add an invoice to spent time without linked issue?
  • How to add deal statuses and categories?
  • How to allow non-admin users to see Contacts/Deals?
  • How to allow non-admin users to view agile boards?
  • How to allow non-admin users view and manage checklists?
  • How to answer to emails in helpdesk plugin?
  • How to change major currencies?
  • How to change the font size and color of a text in the Helpdesk template?
  • How to create a ticket directly from a contact?
  • How to create a ticket manually?
  • How to create custom issue list page?
  • How to create quote with invoices plugin?
  • How to display the weekend tasks on the "My resource bookings" schedule?
  • How to enable the colors of the Tags?
  • How to fix issues with SSL certificate?
  • How to fix the missing "board type" option on the Agile board?
  • How to install a particular version of the redmine_crm gem?
  • How to know which clients are the most active?
  • How to make a default sprint on the Agile board?
  • How to make a difference between new tickets and ongoing discussions?
  • How to notify all support agents that a new ticket has arrived?
  • How to print Issues that are sorted by due date?
  • How to print Issues with a specific Status?
  • How to print Watchers of an Issue?
  • How to print a list of files attached to an Issue and their descriptions?
  • How to print issue attachment images?
  • How to print product elements (invoice lines) on the invoice template?
  • How to print the current date and time?
  • How to receive emails?
  • How to relate Invoices and Expenses to the Issues?
  • How to set a fixed fee for an issue?
  • How to set default invoice template?
  • How to set more spacing between votings?
  • How to set the workday length?
  • How to set up helpdesk widget on Wordpress?
  • How to set up outgoing mail settings and send an answer to a customer's ticket?
  • How to setup single e-mail address for all / several projects?
  • How to truncate previous quoted replies in message body?
  • How to use custom fields in custom templates?
  • How to use different e-mail address as "From address"?
  • How to use global assets and page attachments?
  • How to use layouts?
  • How to use page fields and global variables?
  • How to use snippets?
  • How to use the project cost configuration - is it a flat cost that comes in addition to the time expense?
  • How to view the Agile board for all projects?
  • What is the difference between envelope icon and green balloon icon?
  • What is the difference between the CRM plugin and the redmine_crm gem?
  • Where is the Sprint filter on the Agile board?
  • Where to find "My Resource Bookings"?
  • Where to find the hidden settings?
  • Why "New section" button is not working?
  • Why "Set issue done ratio" option is not appearing?
  • Why I can't create company custom field with light version of plugin?
  • Why I can't create deal and message Status can't be blank is shown?
  • Why I cannot create a Helpdesk ticket?
  • Why I do not see the "default" option?
  • Why I do not see the original eml message?
  • Why do the replies of the same discussion open new tickets instead of coming in the same thread?
  • Why the "Editing by" and "Mentioning" features are not appearing at all?
  • Why there is only one email address in the TO field?

Getting started

  • Access management
  • Activating Budgets module
  • Activating CRM module
  • Activating Drive Project Module
  • Activating Finance Project Module
  • Activating Helpdesk Project Module
  • Activating Invoices Project Module
  • Activating Products module
  • Activating Questions Project Module
  • Activating Resources Project Module
  • Add checklist items
  • Add new contact
  • Add new deal
  • Add new order
  • Add new product
  • Card Fields
  • Create and Manage Invoices
  • Create new person
  • Creating a person (user) from a contact
  • Creating finance operations
  • Creating new account
  • Custom Field
  • Custom fields
  • Customizing your board
  • Fast Issue closing - Smart agile board cleanup
  • Filters
  • First Login to Redmine
  • General settings for Helpdesk plugin
  • General settings for Questions plugin
  • Gmail OAuth Configuration
  • How to fix CookiesOverflow error
  • Import/Export
  • Importing and using the Sample Reports
  • Introduction to Liquid
  • Invoices Settings
  • Learn Kanban and Scrum with the Redmine Agile plugin
  • Lists & filters
  • Main features
  • Options and Filtering
  • People Settings
  • Planning your Version and Sprints
  • Printing embedded issue description images
  • Product subscriptions
  • Project Jumpbox
  • Project settings for Helpdesk plugin
  • REST API Examples
  • Real-time Agile board
  • Redmine Plugin activation
  • RedmineUP self-service guide
  • Setting up OAuth Microsoft Outlook
  • Setting up mail fetching
  • Setting up your first board
  • Settings for Reporter plugin
  • Settings for Resources plugin
  • Tags
  • The main features of Drive plugin
  • The main features of Tags plugin
  • Three ways of creating Helpdesk tickets
  • Using templates
  • What is Redmine Invoices plugin
  • Zenedit Editor
  • Zenedit plugin features

Installation

  • Installing Agile plugin on Bitnami Redmine virtual image (.ova)
  • Installing Agile plugin on Linux
  • Installing Agile plugin on Redmine 7 in Linux
  • Installing Budgets plugin on Bitnami Redmine virtual image (.ova)
  • Installing Budgets plugin on Linux
  • Installing Budgets plugin on Redmine 7 in Linux
  • Installing CMS plugin on Bitnami Redmine virtual image (.ova)
  • Installing CMS plugin on Linux
  • Installing CRM plugin on Bitnami Redmine virtual image (.ova)
  • Installing Checklists plugin on Bitnami Redmine virtual image (.ova)
  • Installing Checklists plugin on Linux
  • Installing Checklists plugin on Redmine 7 in Linux
  • Installing Contacts plugin on Redmine 7 in Linux
  • Installing Drive plugin on Bitnami Redmine virtual image (.ova)
  • Installing Drive plugin on Linux
  • Installing Favorite Projects Plugin on MS Windows
  • Installing Favorite Projects plugin on Linux
  • Installing Favorite Projects plugin on Redmine 7 in Linux
  • Installing Favorite projects plugin on Bitnami Redmine virtual image (.ova)
  • Installing Finance plugin on Bitnami Redmine virtual image (.ova)
  • Installing Finance plugin on Linux
  • Installing Finance plugin on Redmine 7 in Linux
  • Installing Helpdesk plugin on Bitnami Redmine virtual image (.ova)
  • Installing Helpdesk plugin on Linux
  • Installing Helpdesk plugin on Redmine 7 in Linux
  • Installing Invoices plugin on Bitnami Redmine virtual image (.ova)
  • Installing Invoices plugin on Redmine 7 in Linux
  • Installing People plugin on Bitnami Redmine virtual image (.ova)
  • Installing People plugin on Linux
  • Installing People plugin on Redmine 7 in Linux
  • Installing Products plugin on Bitnami Redmine virtual image (.ova)
  • Installing Products plugin on Linux
  • Installing Products plugin on Redmine 7 in Linux
  • Installing Questions plugin on Bitnami Redmine virtual image (.ova)
  • Installing Questions plugin on Linux
  • Installing Questions plugin on Linux
  • Installing Questions plugin on Redmine 7 in Linux
  • Installing Redmine CMS plugin on MS Windows
  • Installing Redmine Questions plugin on MS Windows
  • Installing Redmine Questions plugin on MS Windows
  • Installing Redmine Tags on MS Windows
  • Installing Redmine Tags plugin on Linux
  • Installing Reporter plugin on Bitnami Redmine virtual image (.ova)
  • Installing Reporter plugin on Redmine 7 in Linux
  • Installing Resources plugin on Bitnami Redmine virtual image (.ova)
  • Installing Resources plugin on Linux
  • Installing Resources plugin on Redmine 7 in Linux
  • Installing Tags plugin on Bitnami Redmine virtual image (.ova)
  • Installing Zenedit plugin on Bitnami Redmine virtual image (.ova)
  • Installing Zenedit plugin on Linux
  • Installing Zenedit plugin on Redmine 7 in Linux
  • Installing on Linux
  • Installing on Linux
  • Installing on Linux
  • Installing on MS Windows
  • Installing on MS Windows
  • Installing on MS Windows
  • Installing on MS Windows
  • Installing on MS Windows
  • Installing on MS Windows
  • Installing on MS Windows
  • Installing on MS Windows
  • Installing on MS Windows
  • Installing on MS Windows
  • Installing on MS Windows
  • Installing on MS Windows
  • Installing on MS Windows
  • Installing on Redmine Bitnami stack
  • Installing on Redmine Bitnami stack (Linux)
  • Installing on Redmine Bitnami stack (Linux)
  • Installing on Redmine Bitnami stack (Linux)
  • Installing on Redmine Bitnami stack (Linux)
  • Installing on Redmine Bitnami stack (Linux)
  • Installing on Redmine Bitnami stack (Linux)
  • Installing on Redmine Bitnami stack (Linux)
  • Installing on Redmine Bitnami stack (Linux)
  • Installing on Redmine Bitnami stack (Linux)
  • Installing on Redmine Bitnami stack (Linux)
  • Installing on Redmine Bitnami stack (Linux)
  • Installing on Redmine Bitnami stack (Linux)
  • Installing on Redmine Bitnami stack (Linux)
  • Installing on Redmine Bitnami stack (Linux)
  • Installing on Redmine Bitnami stack (Linux)
  • Installing on Redmine Bitnami stack (Linux)
  • Installing on Redmine Bitnami stack (Linux)
  • Uninstalling Agile plugin
  • Uninstalling Budgets plugin
  • Uninstalling CMS plugin
  • Uninstalling CRM plugin
  • Uninstalling Checklists plugin
  • Uninstalling Drive plugin
  • Uninstalling Favorite projects plugin
  • Uninstalling Finance plugin
  • Uninstalling Helpdesk plugin
  • Uninstalling Invoices plugin
  • Uninstalling People plugin
  • Uninstalling Products plugin
  • Uninstalling Questions plugin
  • Uninstalling Reporter plugin
  • Uninstalling Resources plugin
  • Uninstalling Tags plugin
  • Uninstalling Zenedit plugin
  • Updating older PRO to a newer PRO version
  • Updating older PRO to a newer PRO version
  • Upgrade CMS plugin version
  • Upgrade Favorite Projects plugin version
  • Upgrade Questions plugin version
  • Upgrade Questions plugin version
  • Upgrade Redmine Tags Plugin
  • Upgrade Zenedit plugin version
  • Upgrade from Free to PRO version
  • Upgrade from Free to PRO version
  • Upgrade from Free to PRO version
  • Upgrade from Free to PRO version
  • Upgrade from Free to PRO version
  • Upgrade from Free to PRO version
  • Upgrade from Free to PRO version
  • Upgrade from Free to PRO version
  • Upgrade from Free to PRO version
  • Upgrade from Free to PRO version

Plugins Installation

  • Installing a plugin on Bitnami Redmine virtual image (.ova) with VirtualBox
  • Plugins installation on Redmine installed from packages
  • Redmine plugin uninstallation guide
  • Redmine plugins installation on Bitnami (Linux)
  • Redmine plugins installation on Linux
  • Redmine plugins installation on Windows

Plugins upgrade

  • Upgrading plugin

Pricing & licensing

  • Downloading updates
  • Information for resellers
  • License and Renewal Information
  • Placing an Order
  • Types of License

Redmine Installation

  • Installing Redmine Bitnami virtual image (.OVA) via VirtualBox
  • Redmine 7 installation on Ubuntu 26.04
  • Redmine installation from Ubuntu packages
  • Redmine installation on Ubuntu 16.04
  • Redmine installation on Ubuntu 18.04
  • Redmine installation on Ubuntu 20.04
  • Redmine installation on Windows OS via Bitnami Stack

Themes

  • Redmine Theme installation

Troubleshooting

  • "New ticket" button is not appearing in a contact
  • Auto-generated (auto-submitted) header loop problem
  • Bookings are not appearing for non-admin users
  • Cannot disable the "Help and support" top menu item
  • Cannot move issues on Agile board
  • Cannot move issues on the Backlog board
  • Cannot see "color" option for the right-click menu in Issues section
  • Cannot see the "Canned responses" button
  • Changes are not applied in the Voting Comment Box
  • ContactsMailHandler: Message NOT processed and left on the server
  • Custom template PDF generation problems
  • Dispatch error: Couldn't find Issue without an ID
  • Empty contact field
  • Gmail for Helpdesk returns failure "Invalid credentials" even though the credentials are correct
  • Helpdesk doesn't send emails through public mail service (Gmail, Yahoo, Yandex)
  • I don't see the "reply" button
  • I have no Sprint filter on the Agile board
  • Incorrect string value error
  • I’ve installed Helpdesk and my Redmine is crashed
  • Liquid time entry drop hours on Redmine 6
  • Messages are fetching but tickets are not created
  • Not able to add new product into order or deal
  • Notifications not received when ticket is updated
  • Only limited number of columns are available when CSV contacts' list is exported
  • PDF generation problems
  • People avatars are not showing
  • QR codes are not appearing in the "Issue cards" standard template when the Internet connection is off
  • Satisfaction votes return error
  • Story Points are not appearing on the Sprints Backlog board
  • Syntax error email sending problems
  • Text from some non-English language is empty in the invoice PDF
  • The Zenedit button and mentioning feature are not working
  • The votings are appearing as a source code
  • There is no "New contact" button
  • There is no "Public link" button in the ticket and client cannot open it because of returning an error
  • Wkhtmltopdf segnmenation fault

Using Agile

  • Access Management
  • Adding assignee as a group
  • Agile Charts
  • Allow overlapping Sprints
  • Checklists integration
  • Collapse closed cards
  • Difference between Sprint statuses
  • Fullscreen mode
  • Future data on charts
  • Onboard editing
  • Order of Agile columns
  • Saving boards
  • Story points estimation
  • Subcolumns
  • Swimlanes
  • Time in status
  • Using colors
  • Work-in-progress limits

Using Budgets

  • Access Management
  • Bill Rate vs. Cost Rate

Using CMS

  • Images
  • Notes

Using CRM

  • Access management
  • Adding a Contact in Issues CSV import
  • Attachments
  • Bulk operations
  • CRM wiki macros
  • Charts and reports
  • Contact tasks
  • Contacts and companies
  • Deals Kanban board
  • Deals and products integration
  • Email dropboxes
  • Email sending
  • Import/Export
  • Lists
  • Multiaddress results for drop-down menu contact search for CRM
  • Multiple projects
  • Notes
  • Notifications
  • Printing contacts
  • Queries and filters
  • Redmine users relations
  • Relation with issues
  • Tracking deals

Using Checklists

  • Access Management
  • Block issue closing
  • Checklist items text formatting
  • Checklist template sections
  • Checklists settings
  • Hide link for closed items
  • History of changes
  • Issue done ratio
  • Notifications
  • Printing Checklist items

Using Drive

  • Access Management
  • File version history
  • Saving query

Using Favorite projects

  • Default Settings
  • List style
  • Tagging

Using Finances

  • Access Management
  • Approving operations
  • Bulk edit
  • Duplicate operation
  • Filters and queries
  • Finance calendar - calendar view for operations table
  • Finance relations - invoices, other operations
  • Multiple currencies
  • Notifications - operation comments, account
  • Operation categories
  • Operation comments
  • Planned operations - future operations
  • Settings

Using Helpdesk

  • Access management
  • Attachment Helpdesk Macro
  • Automate the creation of tickets in Windows server
  • Autoreplies
  • CC and BCC
  • Canned responses
  • Charts and reports
  • Clients portal
  • Clipboard Image Paste
  • Difference between "reply" and "edit"
  • Embedded image in a ticket reply
  • Forwarding
  • Helpdesk Widget setup on any website
  • Helpdesk Widget via CMS plugin
  • Helpdesk tickets autoclose feature
  • Helpdesk widget
  • IMAP or POP3
  • Issue filters
  • Junk mail
  • Macros
  • Multiaddress results for drop-down menu contact search for Helpdesk
  • Original messages
  • Personalized email replies
  • Productivity metrics
  • Respond to email notifications
  • Satisfaction votes
  • Save tickets query
  • Send note by default
  • Smart automation rules
  • Templates
  • Ticket lifetime
  • Time reports

Using Invoices

  • Access Management
  • CSV export
  • Calendar view
  • Custom fields
  • Filters and queries
  • Generate invoice lines from time entries and issues list
  • Invoice numbers autogeneration
  • Invoice template example
  • Invoice template syntax
  • Invoice template variables
  • Invoice templates
  • Invoices and expenses custom fields
  • Invoices statistics
  • Invoices tab on Contact page
  • Managing discounts in Invoice Plugin
  • Managing taxes in Invoice Plugin
  • Managing units in Invoice Plugin
  • Multiple currencies
  • Notifications
  • Payments
  • Paypal button
  • Public view
  • Recurring invoices
  • Sending invoice by email
  • Statuses
  • Using products in invoices

Using People

  • Announcements
  • Calendar & holidays
  • Departments
  • Filters and queries
  • Leave planner
  • Manager role
  • Performance
  • Permissions
  • Redmine system users
  • Tags

Using Products

  • Access management
  • Adding products to issue
  • Browsing orders by contact custom fields
  • Import/Export
  • List view
  • Managing order statuses
  • Managing product categories
  • Notifications
  • Order lines custom fields
  • Products custom fields
  • Products plugin settings
  • Queries and filters
  • Relation with deals and invoices - how to add products as an invoice or deal lines
  • Sales charts
  • Tagging products

Using Questions

  • Comments and votes
  • New message
  • Notifications
  • Roles and Permissions
  • Sections
  • Tags

Using Redmine

  • Administration page
  • Create Issues
  • Create Projects
  • Custom fields
  • Edit Issues (Issue page)
  • Edit Projects
  • Enumerations
  • General settings
  • Issues List
  • Manage Issue Categories
  • Manage Projects
  • My page (User page)
  • Set Issue Statuses
  • Set Issue Trackers
  • Set Issue Tracking Options
  • Set Project Defaults
  • Set Redmine Users
  • Set Tracker Workflow
  • Set User Email Notifications
  • Set User Groups

Using Reporter

  • Access Management
  • Colored cards in "Issue cards" template
  • Example for all Issue Attributes
  • Portrait and Landscape Orientation
  • Printing Checklist items
  • Printing Closed and Open Issues
  • Printing contacts and deals
  • Public access by links
  • Related Issues
  • Reporter template syntax
  • Schedules
  • Send reports by e-mail
  • Text formatting
  • Time Entries Report

Using Resources

  • Access Management
  • Booking Resources
  • Browsing Bookings
  • Notifications

Using Tags

  • Access Management
  • Showing Tags on Agile board
  • Tags report for issues summary

Using Zenedit

  • Drafts for checklists and wiki
  • Editing by feature
  • Issue viewed status

Related articles

All Redmine plugins

  • Agile plugin
  • CRM plugin
  • Helpdesk plugin
  • Invoices plugin
  • Products plugin
  • Finance plugin
  • Checklist plugin
  • People plugin
  • Questions plugin
  • Tags plugin
  • Mailchimp plugin
  • Favorite projects plugin
  • CMS plugin
  • Zenedit plugin
  • Reporter plugin
  • Resources plugin
  • Budgets plugin

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